Letter to our patients COVID-19

To All Our Valued Patients:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. We truly appreciate all your patience and understanding while we have been shut down during this pandemic. We are all looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained constant: our commitment to your health and safety.

We will be reopening our clinic on June 2nd with new protocols to keep patients and team members safe.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. In anticipation of reopening, we have spent many hours studying the recommendations by the U.S. Centers for Disease Control (CDC), American Dental Association (ADA) and the Wisconsin Dental Association (WDA) regarding safely treating patients during the pandemic. These recommendations have led to new protocols at Dentistry by Design which are outlined on the page below. Our team has undergone training on these new protocols, and we are committed to putting safety first.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. As we work to catch up on delayed treatment, please be patient with us.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
 
Sincerely,
Dr. Sledge and Team 

COVID-19 Update

 

Important Information Regarding COVID-19 in Office Safety Procedures

Our Team
Every team member will have their temperature taken and will fill out a health questionnaire before staring work for the day. Team members displaying symptoms of any illness, or who have been in contact with anyone displaying symptoms of illness, will be given time off as needed until it is determined they can safely return to work. Each member of our team has received training in techniques and the use of additional personal protective equipment designed to prevent the spread of COVID-19. Additionally, each member of our team has received training on how to implement social distancing in the dental clinic.

What to Expect Before Your Appointment:
Prior to your appointment, we will contact you to ask a series of questions designed to assess both your risk level for COVID-19 as well as to screen you for any COVID-19 symptoms or exposure. If you have any flu like symptoms, have recently traveled to high risk areas, or have been exposed to anyone infected by COVID-19 within the past 2 weeks, we will have to reschedule your appointment.

What to Expect During Your Appointment:
To ensure your safety, our goal is to keep the number of people in the clinic to a minimum. Therefore, we are currently unable to allow companions to accompany patients to their appointments unless the patient is a minor child or requires assistance. If a companion is required, please chose someone who does not have increased risk factors for COVID-19. For the protection of our team and other patients, companions will not be allowed in the dental operatories at this time.

We will be continuously wiping all surfaces, door handles, pens, and any other areas of concern with medical grade disinfecting wipes.

You may see that our waiting room will no longer have a beverage station, magazines, or children’s toys since those items are difficult to clean and disinfect.

We have adjusted our schedule to allow spacing between patient visits. This will eliminate patients sitting in the waiting room and, also the need for the doctor to move between two patients at the same time. 

We will be checking your temperature and your companion’s temperature, if you require one, upon your arrival. We will also review the COVID-19 screening questions with you.
We will be wearing additional Personal Protective Equipment during procedures that produce aerosols such as fillings and crowns. You can expect to see us adding face shields, KN95 masks, and gowns.

You will see the addition of Plexiglas in the reception area, and HEPA filtration in the treatment rooms.

Our Commitment to Inform You:
While we have put forward an excellent plan to mitigate COVID-19 risks for our patients and team, we cannot guarantee that someone will not become inadvertently exposed to the virus while in our clinic. If a recent patient or team member is diagnosed with COVID-19, our protocol is to temporarily close the clinic for professional disinfecting, contact the County Health Department to report the infection and contact any patients who were present in the clinic during, or after the infected person was present.