Clarifying the DBD Payment Policy

Every once and awhile we have a patient ask “Why do I need to pre-pay for my proposed treatment before I schedule an appointment for it, don’t you trust me to pay that day?”. This is a valid question that deserves further clarification.

Is pre-payment required for all appointments? – No, our policy states that for routine appointments such as cleanings, exams, or any dental work requiring an appointment less than 2 hours long, your complete payment is due on the day of service. If you have dental insurance, only your patient portion is due on the day of service.

When is pre-payment required? – For services that require appointments of 2 or more hours, we do require complete payment before the appointment is scheduled. If you have dental insurance, only your patient portion is due before the appointment is scheduled.

In the instances where we do require a pre-payment, we see it as a commitment by both parties. We are committing the doctor’s time and skills necessary to complete the treatment, while the patient is committing to receiving the care. It has been our experience that patients are more likely to keep their appointments and get the work they need done when there is a financial commitment involved. Also, if we block off more than two hours of a doctor’s schedule for one patient, and then he or she decides last minute not to come in, that is time taken away from another patient that may have needed our services on that day.

We feel having this policy helps us to better serve our patients in a timely manor. It’s our commitment to you and your commitment to us and one more way we can help you have healthy teeth and gums for a lifetime.